Data And Privacy Policy

1. Introduction

This Privacy Policy describes how Jaculus Technologies Pvt Ltd ("we", "us", "our") collects, uses, discloses and protects information when you use the Pixa24 service ("Service"). By using the Service you agree to the collection and use of information in accordance with this policy.

This Privacy Policy describes how Pixa24 and its affiliates (collectively "JACULUS TECHNOLOGIES PRIVATE LIMITED, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://pixa24.com/ (referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. Pixa24 is available to users worldwide. Your personal data may be stored and processed in India and in other locations where we or our service providers operate, in accordance with applicable law. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the applicable laws including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

2. Links and published versions

Official published versions of this policy are available at: https://pixa24.com/privacy. For corporate reference we also follow Jaculus Technologies' policy at https://jaculus.in/data-privacy-policy.

3. Information we collect

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to:

• Account information: full name, email address (including Gmail if you use Google login), profile details and account identifiers.
• Authentication: credentials for email/password accounts, and Google Sign-In verification data when you choose Google login (we do not receive your Google password).
• Creative content: designs, projects, uploads, assets and related metadata you create or store in Pixa24 to provide the Service.
• Payment & billing: subscription metadata, invoices and transaction IDs from Cashfree. We do not store your full payment instrument details — Cashfree handles payment processing.
• Usage & technical data: IP addresses, device/browser type, logs, crash reports and analytics for security and performance.
• Personal data during registration: name, email ID and/or any such information shared as proof of identity where required.
• Transaction information: We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies.
• Security notice: If you receive an email or a call from a person/association claiming to be Pixa24 seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We shall not be responsible for the third-party business partner's privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

4. How we use information

We use collected information to operate and improve the Service, authenticate users, sync and store your creative work, process payments through Cashfree, send service notifications, and comply with legal obligations. We use Google account data only for sign-in when you explicitly choose Google login.

• We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.
• We use your personal data to enhance customer experience; resolve disputes; troubleshoot problems; inform you about offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information.
• You understand that your access to these products/services may be affected in the event permission is not provided to us.

5. Sharing and third parties

We do not sell or trade personal data. We may share information with:

• Google — to verify Google Sign-In when you choose that login method;
• Cashfree — to process subscription and other payments;
• Service providers (hosting, analytics, backups, cloud storage) who are contractually bound to protect data;
• Law enforcement or regulators when required by law;
• We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
• We may disclose personal data to third parties such as business partners and third-party service providers. These disclosures may be required for us to provide you access to our services and products, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.
• We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
• We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

6. Data retention

We retain data while your account is active and for a limited time afterward to comply with legal obligations and resolve disputes. If you delete your account we will delete or anonymize personal data in accordance with our retention policy; creative project data may be removed within a reasonable period where applicable.

• You have an option to delete your account by visiting your profile and settings on our Platform, this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.
• We may in event of any pending grievance, claims or any other services refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account.
• We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes.
• We may continue to retain your data in anonymised form for analytical and research purposes.

7. Security

We implement reasonable technical and administrative safeguards (HTTPS, role-based access controls, encrypted backups) to protect personal data. No system is perfectly secure — if you suspect a security issue contact us immediately at info@jaculus.in.

• To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures.
• Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.
• However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform.
• Users are responsible for ensuring the protection of login and password records for their account.

8. Children

Our Service is intended for users who are 18 years of age or older. We do not knowingly collect information from children under 18.

9. Cookies & tracking

We use cookies and similar technologies (including authentication cookies) to provide and improve the Service. You can control cookies via your browser settings but disabling them may reduce functionality, including staying signed in.

10. Your rights

You may request access, correction or deletion of your personal data, or withdraw consent where applicable. Contact: info@jaculus.in.

• You may access, rectify, and update your personal data directly through the functionalities provided on the Platform where available.

11. Changes to this policy

We may update this policy; material changes will be posted on https://pixa24.com/privacy with an updated effective date.

• Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices.
• We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

12. Consent

• By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.
• If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
• You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.
• You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line of your communication.
• We may verify such requests before acting on our request. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws.
• In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

13. Grievance Officer

JACULUS TECHNOLOGIES PRIVATE LIMITED

• Email: info@jaculus.in
• Phone: 7387780247
• Address: PLOT NO.28, JAY MALHAR PARK, AHMEDNAGAR, Ahilyanagar, Maharashtra, 414001